All courses will be free to Queensland learners until 31 October 2026 as part of the Micro-Credentialling Program.

This series is proudly funded and supported by the Queensland Government.

This course, ‘Getting Complaint Systems Right’ is a micro course in the NDIS Registration Readiness Series. 

This learning will focus on the quality and compliance themes that surround complaint management in the NDIS.

Each micro course in this series is designed to support Queensland NDIS providers understand the formal requirements of NDIS registration and the systems and evidence they will need to achieve and maintain registration. 

This down to earth pathway is suitable for quality system beginners, with a focus on:

• translating requirements into the language of everyday humans
• short micro bursts of learning that fit around your daily timetables 
• providing practical help in the form of tools and templates that are immediately useful.

What you will walk away with from this course:

• A Compliant Complaints Workbook to self-assess your current practices and reflect on options to address any gaps
• A HELPr action plan – to record your next steps and continue to grow as you complete more micro-courses
• Links to other templates, checklists, and guides you can adapt to your service

What you will achieve: 

• Be awarded a verifiable micro-credential in Compliant Complaint Systems upon successful completion.